Shipping

Do your items come in a box?

Every piece of jewellery will come in a beautiful branded Tara Lofhelm jewellery box, expertly packaged to ensure a safe arrival.

I will send your items in an Earth-friendly compostable mailer satchel. Remove the label and add it to your home compost, and it will break down within 6 months!

What does shipping cost?

For a limited time I am offering free shipping within Australia, to celebrate the launch of my website. International shipping is set at $30 (AUD) around the rest of the world.

How long will my parcel take to arrive?

Metropolitan areas of Australia can expect to receive their package within 3-5 days after your order has shipped – all things going to plan, that is!

Regional and rural areas, and parts of Western Australia could take 7-10 days to arrive. Any delays are due to the operation of Australia Post, and are unfortunately out of my control. I always send my parcels with tracking so if you have any concerns, drop me a line and I can chase your parcel up for you.

Alternatively, if you need your parcel sooner, get in touch with me and I can add express shipping for a small fee.

Do you ship internationally?

Yes of course! International orders will be sent via registered Airmail with Australia Post, including tracking, and may take up to 2 weeks to arrive, depending on your location.

Please note that some countries will charge customs or import duties and fees upon arrival, which is your responsibility to pay. I am not liable to pay for any of these fees imposed by your country. Please enquire with your local customs office if you’re unsure of any charges.

Can I add insurance to my parcel?

Definitely, I’m happy to work out a quote for you to add insurance. Please contact me to discuss this option.

I’ve ordered something, how long until it ships?

If an item is currently in stock, I will aim to ship it within 2-3 business days of receiving your order, and send you confirmation once it has been shipped. I will be in touch if there are any unforeseen delays. If an item is being made to order, please allow up to 2 weeks for it to be custom made and then shipped.